Total Air Products provides responsive remote support for all equipment we supply—free of charge
Our technical team is available by phone or email to answer questions, walk through troubleshooting steps, review photos or system readings, and guide your team toward a quick resolution. Whether you’re dealing with performance issues, control panel alarms, wiring questions, airflow challenges, or NFPA-related safety interlocks, our experts are here to help.
Remote support is often the fastest way to reduce downtime, confirm next steps, and determine whether an onsite visit is necessary. Our goal is simple: to provide clear answers, reliable guidance, and the expertise you need—exactly when you need it.
Need help with equipment that wasn’t purchased from us? We can often assist by supplying OEM or compatible OEM filters and replacement parts, and when appropriate, we can schedule a paid onsite service visit to diagnose and address issues with systems from other manufacturers.
Having the following information ready helps us diagnose issues faster and more accurately:
System Details
- Equipment model & manufacturer
- Approximate installation year
- Control panel brand (if applicable)
Symptoms You’re Seeing
- Error codes, alarms, or warning lights
- Changes in airflow or suction
- Visible damage, leaks, or unusual noises
- Differential pressure readings
- Any recent changes to the system or production
Photos or Videos (Optional but Helpful)
- Control panel screens or error messages
- Dust collector exterior & duct connections
- Damaged components or problem areas
- Airlock, fan, or valve behavior
Your Contact Info
- Best phone number
- Email for sending photos or manuals
- Availability for callback
The more you have ready, the faster we can help you.
Need Help Right Now?
Our technical support team is ready to assist.
Call: 206.330.2208
Email: service@totalairproducts.com